General Terms and Conditions of Use of the Website
Updated to September, 2022
1. Imprint
2. User Age
3. Registration and Subscription to the Services
4. Duration and Termination
5. Electronic Services
6. Intellectual property rights
7. Submitted material
8. Links to other sites
9. Authenticity of products branded “CROWN”
10. Exclusion of warranties
11. Limitation of liability
12. Indemnity
13. Governing Law
14. Privacy
Welcome to www.crownade.com website (hereinafter the “Website”).
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE OF THE WEBSITE (HEREINAFTER THE “TERMS OF USE”) CAREFULLY BEFORE USING THE WEBSITE.
The Terms of Use govern the access to, and use of, the Website and the services available through the Website (“Services”).
Use of the Website and of the Services implies the full acceptance of these Terms of Use and all guidelines and rules, including but not limited to the Privacy Policy referred to in Clause 14 (below), and acknowledgement of their relevant mandatory nature. When registering to use the Website and the Services, you will be asked to agree to be bound by these Terms of Use. You are only authorized to use the Website and the Services if you agree to abide by all applicable laws and the terms of these Terms of Use and indicate your acceptance during the registration, or subscription, process. If you (“User”) do not agree to be bound by these Terms of Use and to follow all applicable laws, you should not proceed with registering or using the Services.
CROWN ADE BV reserves the right, at its sole discretion, to modify these Terms of Use from time to time. We will post the revised Terms of Use on this Website and update the “Last Updated” date to reflect the date of the changes. Please consult these Terms of Use regularly. The use of the Website and the Services after such modifications constitutes your full acceptance of the revised Terms of Use. If you do not agree with the revised Terms of Use, please stop using the Website and Services.
1. Imprint
1.1 The Website and its contents are designed, operated and administered by CROWN ADE BV, a Dutch corporation with the exclusive ownership, registered in The Netherlands, 3062 XM Rotterdam, Goosse van der Windstraat 37, Chamber of Commerce number 81082150 (hereinafter “CROWN ADE”, “CROWN”, “we”, “us”, “our”).
2. User Age
2.1 The Services are generally not intended for persons under the age of eighteen (18) years (or the age of majority of the individual’s relevant country). If you are under this age, please do not register for, or subscribe to, the Services. If we learn that you are under eighteen (18) years of age or any other majority age in your country (or fraudulently misrepresented your age during the registration process, if applicable), we will promptly cancel your registration, or subscription, if any, and stop providing you with the Services.
3. Registration and Subscription to the Services
3.1 You may register for, or subscribe to, our Services as available from time to time on the Website.
3.2 When registering for, or subscribing to, our Services you must provide accurate and true information. In the event of any change in the information you provided upon your registration or subscription, you agree to promptly inform us to ensure that you will receive our messages and that we will not in error contact third parties.
3.3 If you registered for a Service requiring prior authentication (e.g., Account), you agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account attributable to you or by default in protection of your password.
3.4 Without prejudice to other remedies provided by applicable law and under these Terms of Use, in the event you fail to comply with the obligations under these Terms of Use, CROWN ADE will be entitled, at its sole discretion, to cancel your registration or subscription, and/or to block your account and/or deny, restrict, suspend, or terminate your access to the Website and to the Services.
4. Duration and Termination
4.1 Your registration for, or subscription to, one or more Services will be effective upon successful completion of the registration or subscription process.
4.2 These Terms of Use, and any posted revision of these Terms of Use, shall remain in full force and effect for the entire duration of your use of the Website or of the Services.
4.3 You may terminate your registration for, or subscription to, the Website at any time at your sole discretion, without reason, by sending an e-mail support@crownade.com. We will confirm to you the cancellation of your registration or subscription.
4.4 CROWN ADE may immediately terminate your registration or subscription, or suspend it, at any time and at its sole discretion, in the event of any material breach by you of these Terms of Use, without prejudice to any other remedies provided by the applicable law. CROWN ADE will notify you about the termination or suspension, as applicable, by e-mail or ordinary mail and your registration or subscription details will be deactivated.
5. Electronic Services
5.1 Certain parts of the Services may need to be provided through electronic communication channels (e.g., e-mail, SMS, phone).
5.2 You agree that we may contact you for Services-related issues by SMS, e-mail or other electronic technology and you acknowledge that, in some jurisdictions, use of the mobile services may result in charges imposed on you by your network provider and that you will be responsible for such charges.
6. Intellectual property rights
6.1 The terms “Website” and “material” refer, respectively, by way of example, to the software design, implementation and use of the Website, the layout, structure and organization of the contents of the Website, and to any material reproduced therein and / or made available to the public, including in particular the collection and organization of data and information, photographs, images, illustrations, texts, video clips, musical compositions, audio clips, designs, devices, logos, trademarks, distinctive elements so-called trade dress or any other material reproduced and / or made available through this Website (“Material”).
6.2 All materials on this Website, in whole and in part, including by way of example trademarks, domain names, designs and models, patents and copyright, are protected and in the sole ownership of CROWN ADE BV. All rights are reserved, worldwide.
6.3 All trademarks, trade names, logos and other distinctive designs and signs which are reproduced on the Website, whether registered or not, are trademarks or service marks of CROWN ADE BV. All domain names used on the Website and / or connected to it are owned – or used with permission by CROWN ADE, which manages them on a worldwide basis.
6.4 This Website is solely for private, personal and non-commercial use, and the Material on this Website is presented for information and/ or promotional purposes only.
6.5 It is not permitted to reproduce (except where the reproduction is made for personal non-commercial use), publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add to, or otherwise modify, create and / or use derivative works from, or on any case works inspired to, sell or participate in any sale of, this Website, any of the material in this Website or related software , in whole and / or in part, in any form and / or manner, and for any purpose.
If the downloading or the copying should be permitted by CROWN ADE in writing, the user will not obtain any right, title or interest in any material or software as a result of any such downloading or copying.
6.6 CROWN ADE is fully committed to maintain, enforce and protect its intellectual property rights throughout the world and to strongly fight against any infringement in order to ensure that its unique heritage be strongly preserved and fully respected. Any use which is not expressly permitted by these Terms of Use is prohibited. The lack of any remedy by CROWN ADE whether in Court or out of Court does not mean acquiescence or tolerance of any violations of these Terms of Use of the Website and / or breach of intellectual property rights of which CROWN ADE has the ownership and / or availability.
7. Submitted material
7.1 You acknowledge and agree that any proposals, projects, ideas, concepts, photographs, contributions or any other content and material (with the exception of personal information) disclosed or sent to CROWN through this Website or by other means (the “Submitted Material”) is not considered confidential. By submitting the Submitted Material you grant to CROWN ADE BV a royalty free, non-exclusive, worldwide right to copy, reproduce, publish, disclose, distribute or otherwise use, in whole or in part, the Submitted Material, for the entire term of protection thereof, for advertising, promotional or product development purposes.
7.2 CROWN ADE BV is not required or will not be required in the future to:
(i) keep any Submitted Material confidential;
(ii) pay compensation for any use of the Submitted Material or in connection to it;
(iii) respond to the submission of Submitted Material and / or confirm the relevant receipt.
7.3 You declare and warrant that the Submitted Material does not violate any rights of third parties arising from the law and / or contract, including, by way of example, the rights related to the author, trademarks, patents, trade secrets, confidentiality and any other proprietary or personal rights.
7.4 By submitting the Submitted Materials, you acknowledge the right, but not the obligation, of CROWN ADE BV to copy, reproduce, publish, disclose, distribute or otherwise use such Submitted Material, or any part thereof, for any purpose, including, by way of example, advertising, promotional, products development or other commercial purposes, without in any case granting you or any third party the right to any compensation. You are and will be fully responsible for the content of any Submitted Material.
7.5 CROWN ADE BV retains the right to reject or delete any Submitted Material for any or no reasons, including Submitted Material that in our judgment violates these Terms of Use or which may be offensive, illegal or violate the rights of any person or entity, or harm or threaten the safety of any person or entity.
8. Links to other sites
8.1 This Website may contain links to other websites. CROWN ADE BV has no control over such websites and will not be responsible or liable for any accessibility of third-party websites or for their content.
8.2 Hyperlinks to other websites and references to information, products or services of third parties linked to this Website do not constitute, and should not be interpreted, in any way, as an endorsement by CROWN ADE BV of such websites, information, products or services. Any question or comment related to these websites must be addressed to the relevant operators.
8.3 You are not permitted to frame this Website on any other website or to link to any part or section of the Website and / or to the Material, in whole or in part, without prior written consent of CROWN ADE BV.
9. Authenticity of products branded “CROWN”
9.1 The products branded “CROWN” promoted through the Website are made with the finest materials, craftmanship and care.
CROWN’s mission is to cater to people who can identify with our philosophy of celebrating diversity and enjoying our beautiful, durable and high-quality products, whilst also celebrating its rich history and culture. These 3 pillars circle back in every phase of our production process; they are the foundation of our philosophy and reflected in our products. See the item ‘Our Story’ for more information.
10. Exclusion of warranties
10.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WEBSITE, ITS CONTENTS AND SERVICES ARE PROVIDED FREE OF CHARGE ON AN “AS IS” AND “AS AVAILABLE” BASIS. CROWN PROVIDES NO WARRANTY OR GUARANTEE IN CONNECTION WITH THIS WEBSITE, ITS CONTENT OR SERVICES, INCLUDING, BY WAY OF EXAMPLE, THAT IT WILL ALWAYS BE AVAILABLE, WITHOUT INTERRUPTION OR ERRORS IN FUNCTIONING, OR THAT IT WILL BE SAFE FROM MALICIOUS PROGRAMS (SUCH AS VIRUSES, BUGS, MALWARE OR SIMILAR), OR THAT IT IS SUITABILE FOR ANY PARTICULAR PURPOSES, AND EXPRESSLY DECLINES ANY SUCH WARRANTIES.
10.2 CROWN ADE BV WORKS TO ENSURE THAT THE INFORMATION MADE AVAILABLE THROUGH THE WEBSITE IS ACCURATE AND UP TO DATE. HOWEVER CROWN ADE BV CANNOT GUARANTEE THE ACCURACY OF SUCH INFORMATION OR THAT SUCH INFORMATION IS FREE FROM ERRORS OR OMISSIONS AND CROWN ADE BV MAKES NO WARRANTY, AND SHALL HAVE NO LIABILITY, IN RESPECT OF THE SAME. CROWN ADE BV RESERVES THE RIGHT TO UPDATE AND/OR CORRECT THE CONTENTS OF THE WEBSITE AT ANY TIME WITHOUT NOTICE AND WITHOUT ANY LIABILITY.
11. Limitation of liability
11.1 SOME COUNTRIES DO NOT ALLOW ALL OR PART OF THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY AND, IF REQUIRED BY APPLICABLE LAW, THE CONTENTS OF THIS SECTION MAY NOT APPLY TO YOU.
11.2 AS THE SERVICE IS PROVIDED FREE OF CHARGE, YOU ARE RESPONSIBLE FOR EVALUATING THE INFORMATION AND CONTENT OBTAINED THROUGH THE WEBSITE. BY USING THE WEBSITE YOU UNDERTAKE ALL RISKS CONNECTED TO THE RELEVANT USE AND TO TAKE FULL RESPONSIBILITY FOR ANY FAILURE IN THE USE, LOSS OF DATA AND COSTS ASSOCIATED WITH ALL NECESSARY SERVICE AND MAINTENANCE OF HARDWARE AND / OR SOFTWARE USED IN CONNECTION WITH THE WEBSITE.
11.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ALSO UNDERTAKE NOT TO HOLD US, OUR LICENSORS, SERVICE PROVIDERS, AGENTS, OFFICERS, OR DIRECTORS, LIABLE, IN ANY WAY, FOR ANY POSSIBLE DAMAGES INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING OR RESULTING FROM THE USE OF THIS WEBSITE, THE SERVICES, ITS CONTENTS OR RELATED TO IT, OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF THEY ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.
12. Indemnity
12.1 If permitted under applicable law, you agree to indemnify and hold us, and each of our subsidiaries and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Website and the Services in violation of these Terms of Use and/or arising from a breach of these Terms of Use and/or any breach of your representations and warranties set forth herein and/or if any Submitted Material that you transmitted through the Services causes our liability to a third party.
13. Governing Law
13.1 These Terms of Use and any non-contractual obligations arising out of or in relation to the Terms of Use shall be governed by and will be interpreted in accordance with Dutch laws (without regard to its conflict of law provisions).
14. Privacy
14.1 Before uploading or providing any personal data to this Website please read carefully the Privacy Policy, which is available by on www.crownade.com. Unless an opt-in is required under the applicable data protection law(s), by uploading or providing any personal data to the Website you agree to be bound by our Privacy Policy.
General Conditions of Sale
Updated to September 2022
1. General provisions
2. Identification of the vendor
3. Information on Products and their availability
4. Price
5. Execution of the contract
6. Method of payment
7. Transport and delivery
8. Dispatching and delivery confirmation
9. Wrapping or packaging
10. Right of withdrawal
11. Personalized Products
12. Replacement of Products
13. Lack of conformity
14. Guarantee of authenticity and intellectual property rights
15. Applicable law and competent jurisdiction
16. Contacts
1. General provisions
1.1 These general conditions of sale (“General Conditions”) apply to all sales of CROWN products (“Products” or “Product”) through the website www.crownade.com (“Website”).
1.2 The sale of Products under these General Conditions is only available to consumers (“Clients” or “Client”), being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over 18, for their personal use. Consequently, by placing an order on the Website, Clients agree and warrant that they do not make the relevant purchase in connection with any dealings or transactions with entities or individuals under UN, US or EU sanctions or to be brought back to North Korea or Syria, Russia or other places of war or dictatorship.
1.3 The language used to enter any contract of sale through this Website is English.
1.4 Clients are required to read carefully these General Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them. A copy of the General Conditions will be sent to the Client by CROWN ADE BV according to Section 5.10 below. Contracts of sale executed with Clients will be archived by CROWN ADE BV for the retention period required by applicable law.
2. Identification of the vendor
2.1 The vendor is CROWN ADE BV, with registered office at 3062 XM Rotterdam, Goosse van der Windstraat 37, THE NETHERLANDS email info@crownade.com VAT number 861920533, (“CROWN”).
3. Information on Products and their availability
3.1 Information on Products (along with the relevant Product codes) and relevant prices are available on the Website.
3.2 The Products available on the Website might be available in selected stores; however CROWN does not provide any warranty to the Client relating to the availability in the stores of the Products available in the Website. Pictures of the Products displayed on the Website may not correspond to their actual appearance; the Client shall therefore rely exclusively on the description of the Products and their characteristics as mentioned in the Website.
3.3 CROWN reserves the right at any time to limit quantities and/or type of Products available in the Website. The style, models and colors of the Products described on the Website may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Products; CROWN is not liable towards the Client in case of unavailability of the Products prior to the execution of the contract.
3.4 In no case shall CROWN be liable for errors occurred due to failure of the Client’s connection to the Website.
4. Price
4.1 The prices of the Products are indicated on the Website in US Dollars and are inclusive of all applicable taxes, duties, delivery costs and charges.
4.2 CROWN regularly verifies that prices of the Products displayed on the Website are correct; however, COWN cannot guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, CROWN shall refuse the order and offer the Client the opportunity to purchase the Product at the correct price.
5. Execution of the Contract
5.1 The essential characteristics and the price of each Product are displayed on the Website. The information displayed on the Website does not represent an offer by CROWN.
5.2 Before submitting an order through the Website, Client shall read carefully all the instructions provided during the purchase procedure (also with regard to possible delivery charges, the right of withdrawal conditions and the privacy policy statement), along with these General Conditions.
5.3 To purchase the Products, Client must (i) include the selected Products in the “Shopping cart ” by clicking on the relevant button, (ii) fill in the order proposal, (iii) select the payment method, (iv) accept the General Conditions and (v) send the order proposal to CROWN through the Website.
5.4 Sending of the order constitutes a proposal to purchase the selected Products, regulated under these General Conditions and binding for the Client, with no prejudice to the withdrawal right under Section 10. The sending of the order proposal by the Client entails the obligation of the latter to pay the price of the ordered Products.
5.5 Any error/change in data entered by the Client in the order proposal may be validated by the latter, following the process described on the Website, before sending the order proposal (by way of example: Client may change the quantity of Products that they intend to purchase by adding or removing one or more Products from their “Shopping cart”).
5.6 The order proposal and the Client’s data related to that order proposal will be kept by CROWN for the period required by applicable legislation, as provided under the privacy policy.
5.7 An order proposal may be refused by CROWN within 30 days of receipt of the same. In that case, no consideration shall be due by the Client to CROWN.
CROWN may refuse an order proposal in the following events (by way of example but without limitation):
(i) the Products are not available (with no prejudice to the provision set out under Sections 3.3 and 5.9); or
(ii) a reported, or suspected, fraudulent or illegal activities, including suspected purchases for commercial purposes; or
(iii) the Client has not fulfilled his/her obligations deriving from a prior contract executed with CROWN.
5.8 The contract between CROWN and the Client is executed upon receipt by the Client of the acceptance by CROWN of the order proposal (“Order Confirmation”). The acceptance (or the refusal) by CROWN shall be sent to the Client via e-mail at the address provided by the Client in the order proposal.
5.9 In case of unavailability of one or more of the Products, the Client will receive an email duly informing him about the unavailability of the Products. In this case the order proposal will be cancelled or partially accepted just in relation to the available Products. In case of partial acceptance, the Client shall pay (or shall be charged, in case of payment through the credit card) only the price of the available Products.
5.10 The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, if any, information on the conditions and methods to exercise the right of withdrawal, including information on the exclusion of the right of withdrawal for personalised Products, the address to which complaints may be addressed, information on support services and on existing commercial terms, if any, and a copy of these General Conditions.
5.11 Once the Order Confirmation is sent to the Client, the order cannot be cancelled or modified. Dispatched Products can however be returned as set out in Section 10 below.
5.12 The risk of loss of or damage to the Products shall pass to the Client when the Client (or a third party indicated by the Client and other than the carrier) has acquired the physical possession of the Products.
5.13 The Client agrees with the use of means of distance communication during the execution of the contract. Any costs incurred by the Client in relation with the use of means of distance communication shall be borne by the Client. The costs do not differ from the basic rate, charged by Client’s provider of relevant service. Not exclusively, for the purpose of telephone calls and SMS, please note that the service is provided from The Netherlands.
6. Method of payment
6.1 Payment of the price of the Products included in the order proposal and the relevant delivery charges, if any, shall be paid by the Client by credit card, PayPal or by bank transfer. As the purchaser, the Client represents and warrants to have legally obtained the funds used to pay the price of the Products included in the order proposal (and the relevant delivery charges, if any) and not to be engaged in any transaction designed to conceal the identity, source or destination of the funds with which the Client pays the price of the ordered Products (and the relevant delivery charges, if any).
6.2 CROWN accepts payments made with the following credit cards:
Visa; MasterCard; American Express.
6.3 The transactions will be debited from the Client’s credit card only after:
(i) the credit card data has been verified;
(ii) the authorization to debit the card has been received from the issuer of the card used by the Client, and
(iii) the availability of the Products has been confirmed by CROWN.
6.4 In some instances (as, for example, for the purchase of personalized Products) that will be notified to the Client before the latter is able to submit the order proposal, the transaction will be debited from the Client’s credit card only after:
(i) the credit card data has been verified; and
(ii) the authorization to debit the card has been received from the issuer of the card used by the Client.
(iii) in the case of a personalized Product (alligator bag); after confirmation of the order 50% of the price will be charged immediately. The remaining 50% will be charged a after a message of completion to the Client.
6.5 Except as provided for in Section 6.4, no debit shall be made at the moment of transmission of the order proposal, with the exception of the temporary charge necessary to check the credit card’s validity, if any. It is understood that once the order is executed, the said temporary charge will be cancelled and replaced just by the amount due by the Client. Moreover, also in case the order is cancelled this temporary charge will be definitely cancelled as well.
6.6 In the event that, for any reason, it is impossible to debit the amount due by the Client (or to have the cleared funds received on CROWN’s bank account, in case of bank transfer) within the due deadline (see Section 6.5 above), the contract will not be executed and the order will be cancelled.
6.7 For each order, CROWN shall invoice the Products by email or by post to the Client, pursuant to the applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued.
7. Transport and delivery
7.1 The purchased Products shall be delivered by a courier service selected by CROWN (“Courier”) on working days. Products shall be delivered to the address indicated by the Client in the order proposal. CROWN shall not deliver to PO Boxes.
7.2 Except if a force majeure event or unforeseeable circumstance occur, purchased Products shall be delivered within 30 (thirty) days of the date indicated in the Order Confirmation. In case the delivery has not occurred within the above indicated term, the Client be entitled to repudiate the Contract and CROWN shall, without undue delay, reimburse all sums paid under the Contract.
7.3 At the time of delivery of the Products by the Courier, the Client (or a nominated representative) is required to:
(i) verify that the number of items being delivered corresponds to that indicated on the delivery note;
(ii) verify that the packaging and its seals are intact, undamaged, not wet or altered in any manner;
(iii) sign the delivery note; and
(iv) if requested by the Courier, show his/her ID.
Any damages to the packaging and/or the Products, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Except to the extent permitted under applicable laws, once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel, provided that the Client is entitled to subsequently raise objections in relation to the any other features related to the Products in accordance with the conditions set forth under Section 13 below.
7.4 CROWN reserves the ownership of the Products. The Client becomes the owner of the Products once the price of the Products is fully paid.
7.5 Delivery charges (express delivery) if required, shall be borne by the Client and will be indicated separately on the order form and invoice.
8. Dispatching and delivery confirmation
8.1 CROWN shall send to the Client a shipping confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered.
9. Wrapping or packaging
9.1 Products purchased from the Website as well as the stores are delivered with the same CROWN luxury packaging.
10. Right of withdrawal
10.1 The Client has the right to withdraw from the contract with no reason within 14 (fourteen) days from the date in which the Client (or the representative duly authorized to receive the Product) obtains the physical possession of the Products and, in case of partial deliveries, the last Product.
10.2 To exercise the right of withdrawal, the Client may, within the term mentioned under Section 10.1, start the return process by contacting our Customer Service support@crownade.com for further assistance and instructions.
10.3 Within 14 (fourteen) days of the communication of withdrawal (sent pursuant to previous Section 10.2) the Client shall return the purchased Products to CROWN. Delivery costs for returning the products shall be borne by the Client. The products shall be returned in their original condition, unaltered, unused, undamaged and with original tags and labels attached. In the event of any diminished value of the products resulting from the handling of the goods by the Client other than what is necessary to establish the nature, characteristics and functioning of the goods, CROWN reserves the right to refuse the return of the Products. The Client shall only be liable for any diminished value of the Products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
10.4 CROWN shall reimburse all payments received from the Client, including the costs of delivery, if any, within14 (fourteen) days of the day on which CROWN has received the Products back. Reimbursement shall be executed by CROWN using the same means of payment as the Client used for the initial transaction.
11. Special leather or bespoke orders, personalized products
11.1 In accordance with applicable law, the right of withdrawal does not apply to bespoke orders and/or personalized products, such as, for example, Alligator, Ostrich, lizard and those with the Client’s initials engraved on the Product.
12. Replacement of Products
12.1 When you wish to exchange a Product, you can only do so by returning your purchased item and order the new item from our webshop. Please refer to the Return Policy for more information.
13. Lack of conformity
13.1 If a Product sold by CROWN has manufacturing defects or an alleged lack of conformity, the Client will contact Customer Support by email or by ordinary mail to the following addresses:
CROWN ADE BV
Goosse van der Windstraat 37,
3062 XM Rotterdam, The NETHERLANDS
support@crownade.com
13.2 The legal guarantees as defined in this Section apply to the sale of the Products. The Client has the right to have the Products brought into conformity, free of charge, by repair or replacement (provided that the Client is entitled to select whether having the Product repaired or replaced within the limits provided by the law), or, in case of failure of one of the remedies above, to have an appropriate reduction in the price of the Products, or the contract cancelled. The Client loses these rights if fails to notify CROWN of the lack of conformity within 2 (two) months of the date on which the Client detected such lack of conformity.
13.3 In the event the Client is seeking the Product to be repaired or replaced due to lack of conformity pursuant to this Section 13, delivery costs for returning the Product to be repaired or replaced shall be borne by CROWN, as well as any costs related to the delivery to the Client of the repaired or replacing Product.
14. Guarantee of authenticity and intellectual property rights
14.1 CROWN guarantees the authenticity of all Products purchased on the Website. Products bearing the CROWN trademark are produced with materials, are manufactured by artisans, and are all rigorously and fully MADE IN EUROPE.
14.2 The “CROWN” brand and trademark including, but is not limited to, the CROWN name and logo, the Oduduwa Head, the CROWN full and half Hourglass Clips and the CROWN Sealed Ring present in the Products, the relevant accessories and/or packaging, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of CROWN ADE BV.
15. Applicable law and competent jurisdiction
15.1 These General Conditions and, therefore, the Contracts executed with the Clients, shall be governed by, and be interpreted in accordance with Dutch laws.
15.2. The disputes arising out of, or relating to these General Conditions shall be submitted to the territorial jurisdiction of the competent courts of the place of residence or domicile of the Client.
Alternatively, the Client can decide to access to the platform for alternative extra-judicial resolution of disputes provided by the European Commission, available on the website http://ec.europa.eu/odr
16. Contacts
16.1 For further information and assistance with the Website or on the methods of online purchase, the Client may contact CROWN at one of the following contacts:
CROWN ADE BV
Goosse van der Windstraat 37,
3062 XM Rotterdam, The NETHERLANDS
support@crownade.com
WhatsApp: +31 6 53682616