This privacy policy covers situations where we, CROWN ADE BV (hereafter named ‘CROWN’) access, collect, store process, use, disclose or transfer your personal information in paper or electronic form. It also covers situations where approved partners or other members of Orunmila Holding use your personal information on our behalf.

This Privacy Policy (here after the “Policy”) is intended to clarify how we process the personal information of our customers, prospects, job applicants, partners and suppliers, which we collect, or which you provide to us through your interactions with us and your use of our website (www.crownade.com), services, and features.
Please read the following carefully to understand how we will use your information.

By using our website, services, or features, you are accepting the terms of this Policy. If you do not agree to the terms of this Policy, please do not use our website, services, or features. If you do not understand, or if you have questions about, this Policy, please contact us before using, or continuing to use, our website, services, or features.
We reserve the right to change our Policy from time to time by posting the changes here. We will also provide you with notice by prominently posting on our website, via email, or both, if we make any changes to this Policy that materially affect your rights.
Please note that when using this website you may be subject to additional Terms and Conditions, which may supplement this Policy. Our Privacy Policy is designed to inform you about:

1. The entity responsible for processing your information
2. How we collect your information
3. The information we collect
4. Cookies and Analytics
5. How your information is used
6. The disclosure of your information
7. The transfer of your information
8. Your rights
9. The security of the information collected
10. How to contact us
11. Personal information we collect and share

1. The entity responsible for processing your information

The entity responsible for processing your personal information is CROWN ADE BV, a company incorporated under Dutch law with our registered office at 37, Goosse van der Windstraat, 3062XM Rotterdam, The Netherlands, registered with the Chamber of Commerce under number 81082150.
If you have any questions or requests regarding our Policy or the way we process your information, please contact us via section 12 below or support@crownade.com.
Our website, services, and features are not intended to children under 18 years old. We do not knowingly collect personal information from children under 18 years old without proper parental consent. Users under 18 years old should only use our website, services, and features with the permission and under the supervision of a parent or guardian. If you think we have inadvertently received personal information from a child under the age of 18, please contact us immediately. If you are a parent or guardian of a child using our services, please send us an email at support@crownade.com to view the information provided by the child and require that it be deleted. We will address the issue promptly.

2. How we collect your information

Depending on the nature of the relationship you have with CROWN, we may collect your personal information, directly or indirectly, in various ways when you:
• Visit our website or open our emails (e.g. through cookies or similar technologies).
• Contact us directly by email, phone, mail, message (instant messaging applications), via our website, web form, or by any other means.
• Interact with us in any other way, online or offline, including through our online checkouts when you purchase online products from us.
Our website may, from time to time, contain links to and from social media platforms. You may choose to connect to us through a social media platform, such as Facebook or Instagram, and when you do, we may collect additional information from you. Please be advised that social media platforms may also collect information from you. We do not have control over the collection, use, and sharing practices of social media platforms and encourage you to review their usage and disclosure policies before using the social media platforms.
Finally, we also collect information from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services) who may share information with us. The purpose of Data collection by Third parties is always to ensure the quality of service that CROWN provides to its clients.

3. What information do we collect

We may collect and process the following information about you:
• Personal identification data. Including last name(s), first name(s), email, phone number, date of birth, postal address, delivery address, and country of residence. For example, when you purchase a product on our website; to verify your email address to help prevent spam, fraud, and abuse; to send you information about CROWN products and services; to communicate with you.
• Technical information (electronic data). Including the IP address used to connect your computer to the internet, the type and version of the browser, the time-zone setting, the browser plugins’ type and versions, the operating system and platform, the device ID, etc., on each visit to our website.
• Preferences regarding our collections or other luxury brands, as well as your interests and lifestyle during your visits to our physical store based on our interactions with you.
• Information related to payment. Such as name and other details identifying the customer, destination country of the payment transaction, amount and currency of the payment transaction; International Bank Account Number (“IBAN”) when such bank account has an IBAN code, or the bank account code as corresponds in each case.
• Additional information about you based on messages you post on third-party sites, or via comments/reviews, or when you contact us by email, post, telephone or any other method of communication. For example, to answer your inquiries/questions.
• And any other information about you that needs to be processed according to the general Terms and Conditions.

4. Cookies

For more information about cookies and why we use them, please refer to our Cookie Policy

5. How your information is used

We may use your information:
• To facilitate your interactions with us, process your purchases, and manage your relationship with CROWN in order to improve the management of our relationship with you and keep track of your purchases, particularly for after-sale service issues.
• To provide you with information about other services and products we offer that may be of interest to you.
• To verify and execute financial transactions related to your payments.
• To answer your inquiries/questions when you communicate with us via instant messaging applications (e.g. WhatsApp or similar).
• To inform you of changes to our products or services.
• To prevent counterfeiting and related sales of CROWN products.
• For marketing purposes: to contact you, with your consent where necessary, in order to invite you to events, and to offer you marketing content that is appropriate, personalized, and likely of interest to you.
• To conduct market research/data analysis and identify customer profiles.
• To manage contracts and relationships with our suppliers and partners.
• To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, and for statistical and survey purposes.
• To improve our website and social networks to ensure that content is presented in the most efficient way for you and your computer/device.
• As part of our efforts to keep our website secure and prevent counterfeiting and fraud.
• To measure or understand the efficacy of the advertising and marketing campaigns we offer, and to provide you with relevant advertising.
• To deliver our products. We use your personal information to take and handle your orders online and deliver the products.
• To defend, protect, or enforce our rights or applicable terms and conditions.
• To assist in the event of an emergency.
• To comply with applicable law.
We may also combine your information collected through various sources, including information collected through our website, and develop a customer profile that will be used for the purposes above.
We may use your information to create non-personal information. We may use non-personal information for any legitimate business purpose. We may retain non-personal information for as long as we have a business need to do so.
6. The disclosure of your information

Except as disclosed in this Privacy Policy, we do not disclose or share your personal information with other third parties without your consent. In no event will we sell or rent your personal information. In order to achieve the purposes mentioned above in Section 5, we may share your information with:
• our affiliated companies;
• our business and commercial partners (e.g. for delivering packages), banks and insurers;
• our professional advisers, consultants, and contractors;
• our IT service providers;
• our marketing service providers;
• our online payment service providers;
• providers of analysis and search engines which help us improve and optimise our website, such as Google Analytics.
• The courts and other necessary third parties in the event of a subpoena, court order or other legal process;
• Law enforcement authorities as required or permitted by applicable law.
We will also disclose to or share information with third parties under the following circumstances:
• As a result of or in connection with the purchase, sale, merger, consolidation, change in control, transfer of assets, bankruptcy, reorganization, or liquidation.
• Where we are required to disclose or share your information in order to comply with a legal obligation or to protect the rights, property or security of CROWN, or our customers. This includes the sharing of information with regulatory authorities, law enforcement, or other third parties in the event of, for example, a cyber incident.
• Where necessary to achieve the purposes described in Section 5 of this Policy.
We share non-personal information with third parties as reasonably necessary to meet our business needs.

8. Your rights
You may have certain rights regarding the information we hold about you. You can exercise these rights by contacting us (see Section 12 below):
• You have the right to access the information we hold about you – in fact, we want you to be aware of the information we hold about you. You also have the right to not receive discriminatory treatment for exercising your access right.
• You have the right, under certain circumstances, to request that we delete your information from our systems. You have the right to not receive discriminatory treatment for exercising your deletion right.
Please note, under certain circumstances we may be required to retain and use certain information for legal or administrative purposes (e.g. maintaining accounts).
To make a request, please send us an email with as subject “request regarding data protection”. We will respond as soon as possible. Please note, we may need to verify your identity before assisting with your request.

9. The security of the information collected
We have implemented a number of security measures on with the aim of preventing unauthorized disclosure of, or access to, information collected and/or received. We have also strived to create a secure and reliable website. Please note however that the confidentiality of any communication or other material transmitted to us or which we transmit to third parties via our website or by email cannot be guaranteed. We accept no responsibility for the security of the information transmitted using these methods. If you suspect an unauthorized use or security breach of your information, please contact us as soon as possible.
When you receive (or choose) a password that allows you to access certain parts of our website, you are responsible for maintaining the confidentiality of that password. We ask that you not share your password.

10. How to contact us

If you have any questions, comments or queries regarding this Policy, you can
Contact us by email at support@crownade.com. Please note, we may need to verify your identity before assisting with your request.